Redefining app development with agentic AI
I drove cross-functional alignment across Platform and cross-cloud teams. Additionally, I presented the design vision to the EVP, established design collaboration processes, and led the modularization of UI components for the Salesforce Studio framework.
Users struggled to find where to start when building new applications
Too many options made it difficult to choose the right approach
No guidance on how to structure and plan app development
I led the UX strategy for AI Plan - a conversational interface that enables Salesforce Admins to define, plan, and execute app development through natural language. The goal: make complex development feel effortless.
Salesforce Admin
Comfortable with clicks, not code.
Dedicates most of her time to building and configuring Salesforce using declarative tools to streamline and connect business processes.
I moved quickly from idea to prototype, testing concepts in real scenarios and refining them based on real user feedback - staying agile without compromising quality.
Subject Matter Experts (SMEs) are AI agents with specialized knowledge that automate metadata creation through refined requirements, designs, plans, and Salesforce metadata generation.
My Product Manager and I defined the success funnel, identifying key metrics and setting measurable goals to track engagement and end-to-end conversion.
I created a workflow that exposes only the terms users need to know, hiding complex technical concepts behind a simple interface.
I partnered closely with engineering to shape the vision while navigating technical realities, ensuring our designs were both ambitious and feasible.
Enhanced the visual quality and usability of the existing Agentforce chat experience, raising the overall design bar. Partnered closely with engineering to identify gaps and filed technical dependencies (TDs) with the Agentforce Conversational Panel team to drive cohesive, scalable improvements.
Designed polished, cutting-edge high-fidelity screens using expressive gradients and modern visual treatments, while leveraging existing design system components to ensure consistency, scalability, and fast delivery.
I led a team of five designers to translate complex JSON logic from the SME teams into cohesive, scalable UI designs built on standard components - creating consistency across multiple teams.
Created detailed component documentation outlining states, behaviors, edge cases, and usage guidelines to ensure clarity during implementation.
As the designs matured, I facilitated design critiques and collaborative working sessions that aligned teams around a shared vision and resulted in a polished end-to-end experience presented to the EVP of Salesforce Platform.
The product demonstrated strong user engagement and satisfaction across multiple dimensions, validating our approach and revealing clear value for customers.
* Scale of 1-7 (1-Very Difficult, 7-Very Easy)
** Scale of 1-7 (1-Not at all Confident, 7-Extremely Confident)
(< 3 = Critical to address, 3.1-4.4 = Challenging, 4.5-6 = Improvable, >6.1 Good)
*Feature score is out of 5 and reflects the overall degree of agreement participants have with Usability, Trust, Appearance, and Loyalty statements. A score above 3.0 is seen as a positive score.
"The experience exceeded my expectations…I think the product is really promising and on the whole I found it to be a really positive experience…As a consultant, I was looking for a tool that would help with wireframing that would generate a quick solution as a starting point, and I've really appreciated the way the product works, including some sample data as it generates a solution."- Nebula Consulting
Based on customer feedback, I proposed a flexible metadata execution model, giving users the choice to build apps incrementally with AI or all at once. I presented the vision to Engineering and Product leadership, and it was adopted for the Dreamforce roadmap.
Finally, I introduced a new workflow that helps customers build and execute their apps step by step - giving them more control, confidence, and flexibility throughout the process.
This project deepened my understanding of AI systems and how they can reshape low-code development. I collaborated across clouds to align on scalable AI patterns and led a large, distributed design team toward a shared vision. Along the way, I learned the importance of having candid, sometimes challenging conversations with engineering partners - breaking constraints to ultimately deliver a better customer experience.
I'm always open to discussing new opportunities, collaborations, or just chatting about design. Feel free to reach out!
divs.hariharan@gmail.com
Copyright © Divya Hariharan 2025